Cancellation and Refund Policy

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At Churpi by Cleo ("Brand"), we strive to provide the best products and services to our customers. However, please note that we do not offer cancellation or refund for purchases unless you fulfill the following criteria stated below. 

No Cancellation Policy

a. Once a payment is made through , it cannot be canceled or reversed.
b. We are unable to accommodate any requests for cancellation of purchases.
No Refund Policy:
a. We do not provide refunds for products or services purchased.
b. All sales made are considered final, and no refunds will be issued.
Exceptional Circumstances:
a. In rare cases where there is a genuine error or technical issue resulting in an incorrect payment, please contact our customer support for assistance.
b. We will review such cases on a discretionary basis and may provide a resolution at our sole discretion.

c. In rare cases where one receives a damaged products with proof eg. uncut unboxing video

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At Churpi by Cleo ("Brand"), we aim to provide a smooth and efficient shipping and delivery experience for our customers. Please review the following policy regarding shipping methods and estimated delivery times when purchasing our products.

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Shipping Policy

Shipping Methods

a. The Brand utilizes various courier services for shipping, depending on their availability and suitability for the specific order.
b. In some cases, we may use Indiapost for shipping, especially for deliveries to remote or inaccessible locations.
 

Shipping Charges:

a. Shipping charges, if applicable, will be clearly indicated during the checkout process.
b. The shipping charges may vary based on the weight, size, and destination of the package.

Delivery Time:
a. The estimated delivery time will depend on the shipping method selected and the destination of the package.
b. While we strive to ensure timely delivery, please note that the estimated delivery times are approximate and not guaranteed.

c. Standard Delivery usually takes 5-12 days after processing but could be earlier or later depending on the variables.

d. Express Delivery usually takes 4-8 days after processing but could be earlier or later depending on the variables.

Order Processing:
a. After placing an order through our website or other authorized channels, the Brand will process and fulfill the order within the specified time frame which is 2-4 days unless specified otherwise.
b. Order processing time may vary depending on factors such as product availability, customization requirements, or any unforeseen circumstances. We will communicate any significant delays to you promptly.

Tracking Orders:
a. Once your order is shipped, we will provide you with tracking information, if available, to track the status of your package.
b. You can use the provided tracking details to monitor the progress of your shipment through the respective courier service's website.

Delivery Address:
a. It is your responsibility to provide an accurate and complete delivery address during the checkout process.
b. The Brand will not be held liable for any delays or non-delivery arising from incorrect or insufficient address details provided by the customer.

Non-Delivery and Returns:
a. In the event that your package is undeliverable or returned to us due to an incorrect address or other reasons beyond our control, we will contact you to arrange for re-shipment, subject to additional shipping charges, if applicable.
b. Please review our separate Refund and Return Policy for information regarding returns and refunds.

Contact Information:
If you have any questions, concerns, or require assistance regarding shipping and delivery, please contact our customer support at churpibycleocustomercare@gmail.com

Please note that the shipping and delivery policy is subject to change at the Brand's discretion. We recommend reviewing this policy periodically for any updates. By placing an order with Churpi by Cleo, you acknowledge and agree to the terms outlined in this Shipping and Delivery Policy.